Here you will find answers to the following questions:
1. How we care about security and how important it is to us
2. What IT solutions do we offer that will allow you to take care of the security of your Goldsaver account
3. What procedures are in place to enhance the security of your purchases and deliveries at Goldsaver
4. How Goldsaver is business secured by Goldenmark
Bottom line:
- Goldsaver is part of the Goldenmark Group, which has been present in the market for 13 years. During this time, Goldenmark has supplied its customers with 16.6 tons of gold (over 530,000 ounces), valued at 4.2 billion zlotys. Goldenmark has more than 20 stationary showrooms across the country.
- Goldenmark is also Goldsaver’s gold supplier. These are exclusively bars from manufacturers accredited by the LBMA (London Bullion Market Association).
- Goldsaver is a very modern store, where we are constantly implementing solutions to increase the level of security.
1. goldsaver a Goldenmark
Goldsaver’s online store is part of the same group of companies as Goldenmark, a leading supplier of precious metals in Poland. When you buy gold from Goldsaver, Goldsaver buys physical bullion from Goldenmark.
For nearly 13 years of operation, Goldenmark (which until 2015 operated in the market as the Wroclaw Mint) has provided Poles with more than half a million ounces of physical gold, or more than 16.6 tons of bullion.
Read more about Goldenmark and the relationship between Goldsaver and Goldenmark here
Czarek Jóźwik
“Sklep Goldsaver to wygodne rozwiązanie dla osób jak ja, które do tej pory nie miały zbyt wiele do czynienia ze złotem. Można ustawić stałe zlecenie i przypomnieć sobie o złocie jak kurier przyniesie już całą uncjową sztabkę. Nie trzeba śledzić notowań i zastanawiać się, czy teraz jest dobry moment na zakup czy nie. Spoko wygodny sposób na budowanie kapitału na przyszłość, bez konieczności zagłębiania się w niuanse rynku”
2. supervision of the NBP
Our activities are subject to the supervision of the National Bank of Poland. We are listed in the register of cantor activities under the number 19741.
3. LBMA
All gold bars come exclusively from manufacturers accredited by the LBMA (London Bullion Market Association). Such a bar is thus easy to verify and resell not only in Goldenmark’s chain of showrooms or other buying points in Poland, but also around the world.
Find out what the LBMA is
4 Certipack
The gold that comes into your hands is packaged in a Certipack – the original manufacturer’s packaging, which itself is a certificate of authenticity and security.
Find out what Certipack is
5 Goldenmark certificate
Each bar is also certified by Goldenmark – we verify it through advanced technology and our expertise.
Check out the gold verification methods
6. invoice confirming the purchase
Goldsaver is an online store, and every deposit you make means buying physical gold. After each purchase you receive an invoice confirming the purchase of a certain amount of bullion.
You can see your current gold balance and detailed purchase history in your account in the customer panel.
7. receipt of the bar only by you or a person authorized in advance
If you decide to pick up your bar at a Goldenmark branch, be sure to bring a photo document with you to prove your identity. We need to be sure that you are you before we hand over your bar to you.
If you can’t pick up the bar in person and want to authorize someone to pick it up, there are two options:
- You must come to a Goldenmark branch in advance and notify a staff member. On the spot you will sign a special statement and provide the data (name, surname, PESEL) of the person authorized to collect.
- If you can’t be at the branch beforehand, what remains is a notarized authorization, which the person picking up the bar must have with him.
If you choose delivery by courier, you can use the option “only to your own hands” (for this purpose, contact our BOK). In this case, the courier will be able to give the package only to you. He will not be able to leave it for anyone else, even if it is, for example. Your wife/husband and will be located at the same address.
8. insured shipping
We insure all shipments for 100 percent. their value. Both those sent by courier and parcel post. So you don’t have to worry about your bar.
9. secure connection to the store’s website
SSL certificate is responsible for the secure connection. This is a special protocol used to secure Internet connections and encrypt data sent between your browser and our server.
This is especially important when sending sensitive data such as personal information, passwords or payment card details.
Nowadays, an SSL certificate is an absolute standard. The latest web browsers themselves inform us about the absence of a certificate and the potential danger. When we see such a message, it is better to leave the unsecured site immediately. In some older browsers, the presence of a certificate was also indicated by a green padlock in the browser’s address bar.
10. two-factor authentication/two-factor verification (2FA)
In today’s cyber world, a login and password alone is not enough to protect our accounts. That’s why two-factor authentication was created and is slowly becoming a standard. It is mandatory for all banks to use it, but also most serious sites (Facebook, Google, Allegro, etc.) offer such functionality and encourage its use.
2FA is a mechanism that is easy to use and yet gives us a much higher level of security than a login and password alone.
You can read more about what 2FA is, how it works in practice and how to enable Goldsaver in your store here.
11. protection against unauthorized modification of customer’s personal data
In the Goldsaver store it is not possible to change your personal data yourself, such as your name or PESEL number. This is due to security issues – so that no unauthorized person will not change your data to their own. These data are the basis for the issuance of a gold bar at a Goldenmark branch.
The data can be changed after the employee verifies it and determines that it is true.
You have several options for confirming the accuracy of your personal information, you can learn more here.
12. bank account verification
Bank account verification is designed to increase security. If at some point you decide to sell the gold you bought earlier, we will only be able to transfer the funds to an account that is verified and belongs to you. This way, no unauthorized person will be able to impersonate you, pass your account and seize your money.
Adding a bank account is not mandatory if you do not plan to sell gold before collecting the bar. However, it is worth adding it and verifying it just in case. This will speed up the selling process, should we need to urgently cash in the future the gold we bought, however.
You can read about how to add and verify an account here.
13. automatic logout
To ensure the security of customer accounts in the Goldsaver store, we have introduced an additional security feature. It consists in the fact that after a certain period of inactivity in the store, there is an automatic logout – similar to banks.
Goldsaver is an online store, but we are committed to the highest standards in the area of security. Following the example of banks and other institutions, we have also implemented such security.
